Teaching design, learning design, and especially experiencing design is an activity with two often conflicting attentions. If the concentration is on the appearance, evaluating performance waits, or if the focus is on more technical aspects, criticism arises that feeling or emotion is lacking. Most designers are naturally stronger in one way and must work to find a balance so that the result accomplishes both its purpose and appeals to people. Nowhere is this struggle more evident than in memorial design, particularly design that refers to a culturally significant event.
I visited all three 9/11 memorials this year. Only the Pentagon site is finished with its dedication on September 11, 2008, seven years after 9/11. The two-acre plaza is designed as a sacred grove with 184 metal and granite benches cantilevered over pools of moving water. 59 benches representing the people onboard the airplane face the flight path, and 125 benches face the Pentagon representing the people who died there. Paperbark maples were chosen for their peeling bark, vibrant fall color and because they hold their foliage long into the fall. Due to poor maintenance, they died even in this short time and have been replaced with crape myrtles, which is unfortunate because late-summer blossoms give a very different effect than turning leaves, and they will never provide enough shade for a place with southwest exposure.
The World Trade Center site is partially finished and visiting it is a very different experience. Unlike the Pentagon site which is free, continuously open and completely accessible, this site requires a ticket, security screening and waiting in line. While there is no doubt that the place is large with two overwhelming fountains in the former towers’ footprint and a austere plaza, my most striking impression caused by the ‘survivor’ tree. This 30-year old Callery pear tree was found burned and damaged in the rubble. Nursed back to health, it was recently replanted in a spot that seems contrary to the meticulous plaza design. The tree trunk is staked so thoroughly that it seems like every hope that anyone there ever had for surviving the 9/11 tragedy is pinned to this single tree.
Both places suffer from the way people act while there. Unless they seem to have a personal connection, many visitors act like tourists visiting a destination. The third site in Shanksville, Pennsylvania is different. After the arrival court which has the narrative and pictorial account, there is a long walk lined with a black concrete bench and a sloped granite wall edging the impact site. As you walk toward the wall of names for the 40 people who died on Flight 93, the gradual approach transforms the visitor. No longer chatting about the long car ride or where to buy lunch, people become more reflective attending to the reason why they are there and what this memorial means. In this way, the design’s purpose and form unite causing an emotional response, and making it the more successful design of the three.